RESERVATION CANCELLATION POLICY ( Without the Cancellation Assurance Package )

In case of cancellation of the reservation where the Reservation Cancellation Assurance Package has not been purchased, below terms are applicable. Reservation Cancelation Assurance Package can be bought for any reservation more then 3 days long and 30 days before the arrival date.

If it is canceled ;

  • 30 days before arrival date, 95% of the total reservation amount
  • 29 to 8 days before arrival date, 75% of the total reservation amount
  • 7 to 4 days before arrival date, 50% of the total reservation amount

will be refunded to the GUEST.

  • For any cancellations and refunds requests made 3 (three) days or less, no amount will be refunded.

- Refund will be made to your credit card or by bank transfer regarding your payment method.

  • For any cancellations and refunds requests made within 3 (three) days or less;

- After paying 1 night NO-SHOW penalty fee, the rest of the reservation sum may be used for  the payment of a new reservation determined by the GUEST according to the availibility of the HOTEL

- If the new reservation sum will be less than the previous reservation sum, the remaining amount will not be refunded.

  1. DEATH AND TRAVEL DISABILITY 

In case of sudden death or travel disability of the GUEST or his/her first degree relatives before the accomodation begins, there will be 0 full refund of the reservation total, after presentation of death report or documentation which is taken only from a full-fleged state hospital as the proof of travel disability.

If this happens during the accomodation, the excuse must be submitted to the HOTEL with the proof documentation within 3 days after from the date of the GUEST's departure from the HOTEL.

In this case, the remaining amount will be refunded after deducting the nights stayed.

  1. TRANSFER OF THE RESERVATION

The GUEST may transfer his / her reservation to any person up to 15 days before the accomodation begins.

The transfered GUEST is responsible for the balance and the cost incurred due to the transfer.

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